Thursday, June 09, 2005

NTL Customer service

Ashley Gibbins, a taxi driver from Cleveland, managed to leave an answerphone message on NTL's phone system, "Hello, you are through to NTL customer services, We don’t give a f*** about you, basically, and we are not going to handle any of your complaints. Just f*** off and leave us alone. Get a life."

What was NTL's reaction? Did they complain the message was libellous? As NTL knew they would never win such a case, all they could do was complain about the offensive message.

Hopefully NTL will act on the best customer feedback ever received and improve their customer service levels accordingly.


Fidothedog said...

As I an NTL customer I can understand the guys frustration, listening to musac and "please hold your call is being held due all our operators being busy playing Tetris!" Oh and the bastards dont answer e-mails either.

Snafu said...

I think O2 taught NTL all they know about customer service...