Thursday, May 25, 2006

The customer is never right.

The "fundamental problem" with the Home Office, according to Jack Straw, are the 'dysfunctional people' such as asylum seekers and criminal 'customers' who use the Department rather than the staff.

It is that which places the burden on the staff and provides a challenge both to staff and to ministers.

Did he really expect anything else!?!

1 comment:

The Gorse Fox said...

Gorse Fox and his colleagues have often made a similar observation... "computer systems would be great if it wasn't for users"
The only difference is we said with a tongue firmly in cheek.