Ashley Gibbins, a taxi driver from Cleveland, managed to leave an answerphone message on NTL's phone system, "Hello, you are through to NTL customer services, We don’t give a f*** about you, basically, and we are not going to handle any of your complaints. Just f*** off and leave us alone. Get a life."
What was NTL's reaction? Did they complain the message was libellous? As NTL knew they would never win such a case, all they could do was complain about the offensive message.
Hopefully NTL will act on the best customer feedback ever received and improve their customer service levels accordingly.
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2 comments:
As I an NTL customer I can understand the guys frustration, listening to musac and "please hold your call is being held due all our operators being busy playing Tetris!" Oh and the bastards dont answer e-mails either.
I think O2 taught NTL all they know about customer service...
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